Studio policies for The Pearl, covering various aspects of safety, hygiene, bookings, refunds, and conduct:

BOOKINGS

Bookings: Online bookings are required for all sessions.

Reservation and Payment: To confirm your reservation for all classes and private sessions, an account and valid credit card information must be on file. Payment information should be updated at least 24 hours before your appointment, and payment is required at the time of your visit. Failure to provide payment information will result in a charge for a single session.

Waitlist: To use the waitlist function, ensure you have a phone number on file and email and text alerts turned on. A valid payment option must be available when added to the waitlist, with payment due at the time of service. Class openings may become available up to 1 hour before the class starts. If an opening occurs more than 12 hours before class, you will be automatically added. You must cancel if you don't wish to attend, and the cancellation policy will apply. If an opening occurs less than 12 hours before the class, you'll be contacted directly by email for confirmation. The cancellation policy will not apply if you choose not to attend. If you are not added to the class, any unused payment options will be applied to your account for future use.

Cancellation Policy: Private/duet sessions require a 24-hour cancellation notice, while all classes mandate a 12-hour notice. Cancellations or no-shows within less than 24 hours for private/duet sessions or 12 hours for classes will be charged in full. Rescheduled appointments within 24 hours of the originally scheduled time will be treated as new appointments and charged accordingly.

CLASSES

How to Prepare for Class:

• Book ahead of time.

• Bring a water bottle, a yoga mat (if you like - we have plenty), grippy socks for Reformer classes, and good vibes.

What to Expect:

• Arrive at least 10 minutes early for a smooth check-in. Doors close five minutes after class begins.

• Phones (ringer off please!) and shoes are left at the door.

• No food or animals (apart from service animals) in the studio.

• Classes are 50 minutes long, unless otherwise noted.

• Wipe down equipment after class.

Late Admittance: No late admittance into class is permitted. Clients arriving after a five minute cutoff will not be admitted and will be charged in full.

Late Arrival for Private Sessions: For clients running late for private sessions, timely communication with the studio is crucial. If the studio hasn't heard from you 20 minutes after your session start time, it will be considered a late cancellation, and your instructor may leave.

Instructor Substitution: The Pearl reserves the right to provide substitute instructors for all classes without prior notice.

STUDENTS

All Students: All students must sign a waiver before participating in fitness classes. Students have the option to consent to hands-on adjustments. The Pearl has a zero-tolerance policy against hate speech, discrimination, or harassment.

Pregnant Clients: After the first trimester, pregnant clients are kindly asked to participate in prenatal and private sessions exclusively.

Minors: Minors under 13 must be accompanied by an adult. Parents must sign a waiver for children under 18.

PURCHASES

Refunds and Exchanges: The Pearl does not provide refunds or exchanges for any service or retail item purchased.

Package Validity: All packages (excluding Pre-sale packages) activate on the date of purchase. Monthly memberships auto-renew one month from date of purchase.

These policies are designed to facilitate efficient scheduling and ensure adherence to class and appointment commitments at The Pearl. Please review and comply with them for a seamless experience at our studio.

Thank you!

- Management