FAQ

  • WHAT IS THE PEARL?

    The Pearl is a fitness studio located in the heart of City Island, Bronx, offering a diverse range of classes focused on enhancing emotional, mental, and physical well-being. Our community-driven and inclusive environment fosters a safe space for all.

  • WHAT CLASSES DO YOU OFFER?

    We offer a variety of classes across different modalities, including yoga, mat Pilates, Pilates Reformer, meditation, and dance. We also offer kids’ movement classes, senior classes, and perinatal classes. Our experienced teachers provide a range of options suitable for all fitness levels.

  • HOW DOES THE CREDIT SYSTEM WORK?

    The Pearl uses a credit system for class bookings, ensuring seamless payment for various class types. Think of credits as your fitness currency. With different packages available, including recurring monthly memberships and credit packs, you can choose the option that best suits your needs.

  • HOW DO I BOOK CLASSES?

    Booking classes is easy and can be done online through our website or on the Walla app. Simply create your profile, log in, choose your preferred class, and book your spot. Our aim is to make the booking process simple and convenient.

  • HOW DO I BOOK FOR MY KID?

    To enroll your child in a class, click on “Kids’ Movement” in the menu above & navigate to the class in which you’d like to join. Kids’ programming runs on 12 week sessions. If you have any specific questions or need assistance, feel free to reach out to our staff, and we'll be happy to help you enroll your little ones in our fun & enriching classes.

  • WHY SHOULD I BECOME A MEMBER?

    Members enjoy exclusive benefits, including deeply discounted rates, guest passes, occasional swag, and a 10% discount on in-studio items.

  • IS THERE A WAITLIST OPTION?

    Absolutely! We have a waitlist feature for classes. If a spot becomes available, you'll be automatically added up to 12 hours before the class. For openings less than 12 hours before, we'll contact you directly for confirmation.

  • HOW DO I CANCEL A CLASS?

    ONLINE: Log in to your account  & click "Manage Account" under your name in the upper right corner.  Select "Your Schedule".  Classes that you are booked for will populate, and on the right side of the class listing, click "Cancel".

    ON THE WALLA APP: The home page of the app lists "Your Upcoming Visits".  Click on the class you want to cancel, and at the bottom right of the screen, you will have the option to cancel.  A pop up will ask you to confirm your cancellation, select "Yes, cancel".

    Please note our 12-hour cancellation policy.  If you cancel with less than 12-hours notice, you will forfeit your credits/payment for the class.  All members have one annual “freebie” cancellation, please contact us via email to use yours.

  • I'VE NEVER BEEN ON A REFORMER...

    Let us know at the beginning of class that you’re a newbie and our experienced instructors will guide you through proper usage of the Pilates Reformer. Whether you're a beginner or experienced practitioner, our team ensures a safe and effective workout. Join our sessions to explore the full potential of Pilates Reformer exercises under expert supervision.

  • I NEED TO PAUSE MY MEMBERSHIP

    Going out of town? Injured? Just need a break? Members are entitled to up to two pauses per year. Each pause must be at least a week long. Simply email us with the dates of your pause & we’ll take care of it from there.